FAQ's
Here are some common questions about Iter and our luggage. If you don’t find the answer you’re looking for, feel free to contact us at support@iter.com.
Product Questions
Q: What materials are Iter luggage made from?
A: Iter luggage is crafted from premium, durable materials like aerospace-grade polycarbonate and aluminum, designed to withstand the demands of travel while remaining lightweight.
Q: Do Iter suitcases have a warranty?
A: Yes, all Iter luggage comes with a [insert warranty duration, e.g., 5-year warranty] covering any manufacturing defects.
Q: Are Iter’s carry-on bags approved for airline travel?
A: Absolutely. Our carry-on luggage is designed to meet the cabin size requirements of most major airlines.
Q: Can I personalize my Iter luggage?
A: Yes, we offer customization options for certain models, such as monogramming. Visit our product page for more details.
Ordering and Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while express shipping delivers within 2-3 business days. Processing times may vary during peak seasons.
Q: Do you ship internationally?
A: Yes, we ship to a variety of countries. Shipping times and costs may vary depending on your location.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number to monitor your delivery.
Q: What should I do if I entered the wrong shipping address?
A: Contact us immediately at support@iter.com so we can update the address before your order ships.
Returns and Exchanges
Q: What is Iter’s return policy?
A: We accept returns of unused items within 30 days of delivery. Please see our Returns Policy for more details.
Q: How do I return an item?
A: Simply contact us at support@iter.com to initiate a return. We’ll provide a return shipping label and instructions.
Q: Can I exchange my luggage for a different size or color?
A: While we don’t offer direct exchanges, you can return your item for a refund and place a new order for your preferred option.
Technical Features
Q: Does Iter luggage have a built-in battery?
A: Yes, select Iter models feature an ejectable, airline-approved battery to keep your devices charged on the go.
Q: Are Iter suitcases waterproof?
A: While Iter luggage is water-resistant and designed to handle light rain or splashes, it’s not fully waterproof. We recommend taking precautions for heavy rain.
Q: Do Iter suitcases have TSA-approved locks?
A: Yes, all Iter luggage comes with TSA-approved locks for added security and hassle-free travel.
Still have questions?
Our team is here to help! Email us at support@iter.com or visit our Contact Us page.